Frequently Asked Questions
We heard a lot about your cookies! What makes them so special?
Firstly, our emphasis is placed on both the taste as well as the design of the cookies as we equally value both. By using only premium ingredients in our recipe, we make sure that every bite is rich yet delicate (and making you wanting more).
Secondly, our cookie designs are completely hand-drawn and hand-painted without the use of stencils, projectors, or other aiding tools. Your cookies are a labour of love, created with much dedication, precision, and passion.
What are the ingredients in these cookies, and are they nut-free?
We believe in simplicity. Our recipe includes: flour, egg, sugar, and butter. Although our cookies are nut-free, cross-contamination is likely and therefore we do not guarantee it.
How do I store the cookies and maintain their freshness?
Our cookies can be stored at room-temperature in a box, or plastic container, covered with a cloth, and can last up to 3-4 weeks (sometimes more) and maintain their freshness and taste (guaranteed!).
How far in advance should I place my order?
Depending on the season, we often say the earlier, the better. As soon as you have a date set, reach out to say and we will let you know if we can accommodate you for that date. For orders less than 50, we need two-weeks notice. For orders larger than 50, 3-4 weeks is ideal. For corporate logos and orders, we need at least 3 weeks advanced notice.
Do you create corporate logos?
Yes! We have been creating corporate logos and hosting many corporate events. While precision is important to us, please note that corporate logos are hand-drawn and hand-painted, using mainly eye-hand coordination, without stencils or projectors. In other words, your order supports local art, 100%.
What is your adjustment and cancellation policy?
You can adjust your order up to 10 days prior to the event if the order is less than 40. This means you can increase or decrease the numbers, as needed, and change the colour of your order. Design changes are possible, and only in certain circumstances, otherwise they are set. Orders larger than 40 can be adjusted two-weeks prior to the event.
As for order cancellations, you can completely cancel your order 10 days prior to the event on orders less than 40 for a full 50% EMT refund. Orders larger than 40 need a two-weeks cancellation notice. Order cancellations made after both time periods are not possible as orders move into production phase.
Do you cater weddings or offer custom wedding favours?
Yes! We work closely with brides & grooms and offer a variety of designs they can choose from. We also offer three wedding packages to choose from that save you a little more on larger quantities.